FAQ


Check out the frequently asked questions below. If you need anything else, we’re happy to help! Just call us at 1.888.462.2548

  • I hear big things are happening at GNC. What exactly is changing?
    • The changes we’ve made are simple, and they’re awesome. No more membership fee. If you become a member, you get Rewards Points and Cash Back Rewards every time you shop. And, last but certainly not least, there’s now one low price for everyone.
  • What’s myGNC Rewards? How does it work?
    • MyGNC Rewards is the free, new way to be rewarded—and it comes with some pretty sweet perks. Every time you make a purchase, you get Rewards Points that you can turn into Cash Back Rewards.
      We’ve also made shopping simpler and easier than ever: now there’s one lower price for everyone, so you can get more and spend less.
      Also, expect to receive some special offers, personalized product recommendations, and info on the topics that you care about the most.
  • What’s the difference between myGNC Rewards and myGNC PRO Access programs?
  • I have a Gold Card. Do I need to do anything else to convert to myGNC Rewards?
    • Short answer: YES. Long answer: Yes, but don’t worry—we’ve got you covered. If you’re a member of the Gold Card program, your membership will be converted next time you shop in store. You can also convert your Gold Card account over to myGNC Rewards by visiting myGNCRewards.com, GNC.com, or by downloading our app!
      When switching over to myGNC Rewards, we’ll ask for the basics in order to get you enrolled: your name, email address and phone number. We need your email in order to tie your purchases to your account so that you get credit for your points. As an added perk, signing up for emails gives you access to a lot of great promos and opportunities to score lots of points.
  • I enrolled in myGNC Rewards/myGNC PRO Access program. What happens next? What do I need to do in order to make sure I get everything the program has to offer?
    • That’s great! We’re glad to have you onboard. Well, first and foremost, you have to activate your account and make sure all of your profile information is completed. Make sure you’ve filled out your mailing address correctly, and don’t forget to tell us about your interests. That way we make sure that you get all of the products and offers that are best for you!
      The process is super simple, just keep an eye out for an email that will pop up within 24 hours of enrolling. Once you get it, simply click on the link provided. It’ll take you where you need to go in order to complete the activation process and fill out your profile.
  • What do I do if I didn’t receive or cannot locate the email with the link to complete the Activation process?
    • No worries: myGNC Rewards customers can contact our Customer Service team at 1.888.462.2548 and they can reissue the email for you. If you are a PRO Access member, you get to call the PRO Access Insider Line at 1.866.214.2469 for priority assistance.
  • How do I earn Rewards Points?
    • It’s easy: when you’re making a purchase in store, you’ll just give the associate your email or phone number. If you’re shopping online, you’ll enter your email address when prompted at checkout. Once you do that, your loyalty membership number will pop up, and you can apply your points.
      You get Rewards Points on everything you purchase. The ONLY thing that you won’t earn points for are gift cards.
      As an added bonus, we’ll be in touch with ways on how you can earn 2x to 3x more points.
  • How soon should I expect to see Rewards Points show up in my account, after making a transaction?
    • Your Rewards Points will appear in your account and be ready to use within one to two days!
  • How many Rewards Points do I need to earn a Cash Back Reward?
    • For every 150 Rewards Points you earn, you get a $5 Cash Back Reward! For every dollar you spend, you get one point. You’ll be surprised at how fast your Rewards Points add up and rewards land in your inbox, especially when we have special promotions where you can earn double or even triple points!
  • Do my Rewards Points ever expire?
    • Sad, but true. But they last for a whole year before expiring, so you have ample time to shop.
  • How do I turn my Rewards Points into Cash Back Rewards?
    • First things first, every Rewards Point you earn will be digitally added to your account. As soon as reward is available, you will receive an email, taking out all of the guess work.
      When it comes to how you would like to receive your rewards, you have two options:
      1. You can select “auto-redeem my points” and get your rewards as soon as you earn them. As soon as you hit a reward threshold, we’ll automatically load your reward to your account. That way you know it’s available to you for the next time you shop!
      OR
      2. You can select “bank my points” and choose exactly when you redeem your rewards. Just go to your account and activate them whenever you’re ready.
  • I am setup to have my Rewards Points to auto-redeem as soon as I hit a reward threshold, but I’d like to change the reward threshold. How can I do that?
    • No problem. Log on to you your myGNC Rewards account and follow these steps:
      1. Click Account tab
      2. Click Reward Option link
      3. Choose GNC Points in the dropdown tab
      4. Choose threshold options ranging from $5 to $50
  • I selected “bank my points” instead. What do I need to do to convert my Rewards Points into rewards?
    • There are a just a few things you need to do in order to make sure that your points convert to rewards:
      1. Login to your account and go to “Rewards”
      2. Based on the number of points that you have available, select the reward amount that you would like
      3. Add the reward to your “Cart”
      4. Complete the process by clicking on “Checkout”
  • Where can I find my Rewards Points balance?
    • All you have to do is log on to your myGNC rewards account. Your points balance will always be available to view!
  • What happens to my Rewards Points when I return items?
    • To keep things fair for everyone, if you earned Rewards Points from a purchase, when you return the item the Rewards Points get deducted from your account.
  • Can Cash Back Rewards be used on anything at GNC?
    • Cash Back Rewards can be used to purchase almost everything in our stores—with one exception. You can’t use your points to upgrade to a PRO Access membership. But stay tuned, this could change!
  • How long do I have to use my cash-back reward?
    • Don’t worry, you’ve got plenty of time. If you’re a myGNC Rewards member, you have 30 days to use your Cash Back Reward once it’s issued. Meanwhile, PRO Access members have 60 days to use their Cash Back Rewards.
  • What if I only want to use some of my Cash Back Reward toward a purchase?
    • Sorry to report that there are no partial redemptions. Let’s say what you want to buy costs $10, but you’re using a $15 Cash Back Reward. Those remaining $5 won’t roll over and you can’t apply them towards another purchase.
  • When registering for a myGNC Rewards membership, why do you need my name, email address and phone number?
    • Simply put, if we don’t have your information, there’s no way to give you the rewards you’ve earned!
      We ask for your phone number in order to make things fast and easy when looking up your account in stores. No prank calls, we promise.
      Also, and we mean this sincerely, your email is SUPER important to the myGNC Rewards membership. We use it to look up your information in store. It allows us to put your points into your account. Email also gives you access to important information, like monthly points statements, notifications on when Cash Back Rewards are available to you, and of course, when they expire!
      Don’t worry, you’re free to opt out of any promotional emails if that’s what you wish. You can click on the unsubscribe link at the bottom the email, or contact our Customer Service team at 1.888.462.2548. If you are a PRO Access member, you can call the PRO Access Insider line at 1.866.214.2469 for priority assistance.
      And just so you know, we never, and will never, give or sell your email address to anyone.
  • Do I earn Rewards Points for purchasing GNC products on Amazon.com, in Rite Aid stores or at Sam’s Club?
    • Nope. You only get Rewards Points when purchasing from GNC stores or at GNC.com
  • What exactly is a Pick-Your-Day Personal Sale Days?
    • This is a really cool perk for a PRO Access member. Four times a year you get to pick an awesome deal, and the day you want to use it on. For example, do you want to get 3x Rewards Points on a Tuesday? Sounds good to us. How about 20% off on a Saturday? You got it. Also, to make things extra convenient, you get 90 days to redeem your offer on the day of your choice. You’ll receive your Pick-Your-Day coupons in your email, make sure you use them! They’re pretty swell.
  • Once I become a PRO Access member, how soon until I receive my first PRO Box? How many Pro Boxes will I get after that? Also—what exactly will be in them?
    • You’ll get your first PRO Box within 2-4 weeks after enrolling and activating your account. You have to activate your account in order to get your box, otherwise we won’t have an address to send it to!
      The first box will be filled with products exclusively curated for you from our top GNC brands. Plus, look out for a few surprises!
      Expect your next two boxes to arrive within the year. They’ll include samples that we’ve selected to go with your personal interests and health goals. They’ll feature GNC and national brands, exclusive new products, coupon, swag and more!
  • How do I customize my future PRO Boxes?
    • If you want to customize your box, all you have to do is fill out your interests when you activate your account. Haven’t filled out your interests yet? No problem. Just log on to your PRO Access account, and go to the “Activities and Interests” section under the “Account” tab.
      Also, the more you shop, the better we know what to give you in your PRO Box. With every purchase you make using your PRO Access membership, we learn more about what you like, and what cool new products will best suit your personal tastes and goals.
  • How will I know when my PRO Box will arrive?
    • As soon as your box ships, we’ll send you an email confirmation along with your shipment date and a tracking number.
  • Can I gift Rewards Points to either a charity or another myGNC Rewards/myGNC PRO Access member?
    • Wow, you’re a generous person! At this time, your points are yours and only yours. To have and to hold. From this day forward. Actually, for 12 months on a rolling basis in your account. Translated: If you aren’t active and we don’t see you for 12 months, your Rewards Points will expire. Points are not transferable and may not be combined among members.
  • Is the Gold Card program completely gone?
    • Yes! It was a good run, but after talking to our customers, we learned that having a free membership program, and one new low price, were the ways to go. You talked, we listened!
  • I can’t find my card. How do I get a replacement?
    • Don’t worry about it. We’ve gone virtual, so you don’t need a replacement card. After all, who wants to carry around plastic cards and key fobs anymore? When you visit your store or enroll online at myGNCRewards.com simply provide a few key details about yourself: your email address and phone number. We’ll make sure you get Rewards Points for your purchases. Less to carry around and another plastic tree lives to see tomorrow!
  • I travel for work, so I frequently shop at GNC.com and other stores throughout the country. Will I get Rewards Points for those purchases?
    • Yes, absolutely. You can earn Rewards Points on nearly all of your purchases made at any GNC store in the U.S, or at GNC.com.
  • Can I use my Cash Back Reward at GNC.com?
    • As of right now, no. Your Cash Back Rewards are valid only at GNC physical locations. But this may change so stay tuned!
  • I’m not receiving myGNC Rewards/myGNC PRO Access emails. How can I fix this?
    • Please call Customer Service at 1.888.462.2548. If you are a myGNC PRO Access member, please call the PRO Access Insider line at 1-866-214-2469.
  • I’m receiving too many GNC emails. How can I fix this?
    • In each email, look for the “unsubscribe” link at the bottom. Click that link. It will take you to a page where you can tell us that you want fewer emails or to fully opt out of promotional emails. Heads up, though: even if you unsubscribe from promotional emails, you will still get operational emails related to myGNC Rewards/myGNC PRO Access, such as your monthly statement, cash-back reward notifications (come on, these are the fun ones!) and any account change notifications.