Check out the frequently asked questions below. If you need anything else, we’re happy to help! Just call us at 1.888.462.2548

  • I hear big things are happening at GNC. What exactly is changing?
    • The changes we’ve made are simple, and they’re awesome. No more membership fee. If you become a member, you get Rewards Points and Cash Back Rewards every time you shop. And, last but certainly not least, there’s now one low price for everyone.
  • What’s myGNC Rewards? How does it work?
    • MyGNC Rewards is the free, new way to be rewarded—and it comes with some pretty sweet perks. Every time you make a purchase, you get Rewards Points that you can turn into Cash Back Rewards.
      We’ve also made shopping simpler and easier than ever: now there’s one lower price for everyone, so you can get more and spend less.
      Also, expect to receive some special offers, personalized product recommendations, and info on the topics that you care about the most.
  • What’s the difference between myGNC Rewards and myGNC PRO Access programs?
  • How do I sign up for myGNC Rewards?
    • We thought you’d never ask! There are three easy ways to become a free myGNC Rewards member. You can create an account at myGNCrewards.com, through the GNC Live Well app or in store with an Associate.
  • I just joined myGNC Rewards/PRO Access. What do I do next?
    • Welcome aboard! The first thing you’ll want to do is check to make sure you complete your account profile so you get your free birthday gift and your PRO Boxes if you’re a PRO Access member.
      Plus, you can decide if you want to auto-redeem your rewards or bank your points. It’s a win-win!
  • How do I complete my profile?
    • If you’ve been enrolled for a while but never got around to signing in and filling out your profile, follow these steps:
      1. Go to myGNCrewards.com and click “Already a Member?”
      2. Click on Log-In Help, enter the email address you gave at signup and hit “Reset Password.” A temporary password will then be emailed to you.
      3. Enter your temporary password at login and create a unique password with at least 8 characters, including: 1 uppercase letter, 1 lowercase letter, 1 number and 1 symbol.
      4. Fill out your account profile info (be sure to share your birthday if you want a free gift!) and hit Save!
  • How do I earn Rewards Points?
    • It’s easy: when you’re making a purchase in store, you’ll just give the associate your email or phone number. If you’re shopping online, you’ll enter your email address when prompted at checkout. Once you do that, your loyalty membership number will pop up, and you can apply your points.
      You get Rewards Points on everything you purchase. The ONLY thing that you won’t earn points for are gift cards.
      As an added bonus, we’ll be in touch with ways on how you can earn 2x to 3x more points.
  • How soon should I expect to see Rewards Points show up in my account, after making a transaction?
    • Your Rewards Points will appear in your account and be ready to use within one to two days!
  • How many Rewards Points do I need to earn a Cash Back Reward?
    • For every 150 Rewards Points you earn, you get a $5 Cash Back Reward! For every dollar you spend, you get one point. You’ll be surprised at how fast your Rewards Points add up and rewards land in your inbox, especially when we have special promotions where you can earn double or even triple points!
  • Do my Rewards Points ever expire?
    • Sad, but true. But they last for a whole year before expiring, so you have ample time to shop.
  • How do I turn my Rewards Points into Cash Back Rewards?
    • When it comes to redeeming your points for Cash Back Rewards you have two options:
      1. Choose “Auto-Redeem My Rewards” in your account profile and get your rewards as soon as you earn them. As soon as you hit the threshold of your choice we’ll automatically load your reward into your account so you can use it next time you shop!
      2. Select “Bank My Points” and choose when you want to redeem your rewards. Just go into your account and activate a reward when you’re ready.
      If you haven’t picked a preference yet you’ll be enrolled in Auto-Redeem My Rewards. You can change this preference to “Bank My Points” in your account profile info on myGNCrewards.com or Account Settings in the GNC Live Well app.
  • How do I change my reward threshold in Auto-Redeem My Rewards?
    • No problem! Log in to myGNCrewards.com and follow these steps:
      1. Click Account tab
      2. Click Reward Option link
      3. Choose GNC Points from the dropdown tab
      4. Choose a reward threshold from $5-$50
      Log in to myGNC Rewards in the GNC Live Well app and follow these steps:
      1. Click Account Settings
      2. Click Select Your Reward Preference
      3. Choose a reward threshold from $5-$50 and hit Save
  • How do I convert my points to rewards if I chose Bank My Points?
    • Log in to myGNCrewards.com and follow these steps:
      1. Log in to your account and go to Rewards
      2. Based on the number of points available, select the reward amount you’d like to use
      3. Add the reward to your cart
      4. Complete the process by clicking on Checkout
      Log in to myGNC Rewards in the GNC Live Well app and follow these steps:
      1. Click Select Reward
      2. Based on the number of points available, select the reward amount you’d like to use
      3. Complete the process by clicking Activate
  • Where can I find my Rewards Points balance?
    • There are a ton of ways to keep track of your points! You can find your Rewards Points balance on every store receipt, in your myGNCrewards.com account, in the GNC Live Well app and in your monthly account statement emails.
  • What happens to my Rewards Points when I return items?
    • To keep things fair for everyone, if you earned Rewards Points from a purchase, when you return the item the Rewards Points get deducted from your account.
  • Can Cash Back Rewards be used on anything at GNC?
    • Cash Back Rewards can be used to purchase almost everything in our stores—with one exception. You can’t use your points to upgrade to a PRO Access membership. But stay tuned, this could change!
  • How long do I have to use my Cash Back Reward?
    • Don’t worry, you’ve got plenty of time. If you’re a myGNC Rewards member, you have 30 days to use your Cash Back Reward once it’s issued. Meanwhile, PRO Access members have 60 days to use their Cash Back Rewards.
  • What if I only want to use some of my Cash Back Reward toward a purchase?
    • Sorry to report that there are no partial redemptions. Let’s say what you want to buy costs $10, but you’re using a $15 Cash Back Reward. Those remaining $5 won’t roll over and you can’t apply them towards another purchase.
  • Why do you need my phone number, email and mailing address?
    • We ask for your phone number so it’s easier and faster to look up your account in store. No prank calls, we promise.
      Your email address is the most important part of your myGNC Rewards account. We use it to look up your info in store and put points into your account. It the way you receive your monthly account statement, Cash Back Reward notifications, special offers and more.
      We need your mailing address to send you personalized offers and if you’re a PRO Access member, so we have somewhere to send your PRO Boxes!
      You’re free to opt out of any promotional emails if you’d like. You can click on the Unsubscribe link at the bottom of the email or contact our Customer Service team at 1.888.462.2548. PRO Access members can call the PRO Access Insider Line at 1.866.214.2469 for priority assistance.
      And just so you know, we’ll never, ever sell or give your email address to anyone.
  • Do I earn Rewards Points for purchasing GNC products on Amazon.com, in Rite Aid stores or at Sam’s Club?
    • Nope. You only get Rewards Points when purchasing from GNC stores or at GNC.com
  • What is a myGNC PRO Access Pick-Your-Day sale?
    • myGNC PRO Access members get personal sale days (called Pick-Your-Day sales) four times a year. We’ll pick a deal, like 3x Rewards Points or 20% off, and you get to pick the day to use it.
      You’ll have 90 days to redeem each offer. Look for Pick-Your-Day sales in your email and be sure to use them. You can rack up HUGE savings and rewards!
  • When will I get my first PRO Box? And what can I expect in it?
    • As a myGNC PRO Access member you’ll get three PRO Boxes throughout the year of your membership. Your first PRO Box should come 2-4 weeks after you sign up for PRO Access if you provided your mailing address in your account profile.
      PRO Boxes may include samples, products, coupons, swag and a surprise or two.
      Make sure you fill out your account profile info we can get your first PRO Box packed and shipped off to you!
  • How do I customize my future PRO Boxes?
    • If you want to customize your box, all you have to do is fill out your interests when you activate your account. Haven’t filled out your interests yet? No problem. Just log on to your PRO Access account, and go to the “Activities and Interests” section under the “Account” tab.
      Also, the more you shop, the better we know what to give you in your PRO Box. With every purchase you make using your PRO Access membership, we learn more about what you like, and what cool new products will best suit your personal tastes and goals.
  • How will I know when my PRO Box will arrive?
    • As soon as your box ships, we’ll send you an email confirmation along with your shipment date and a tracking number.
  • Can I gift Rewards Points to either a charity or another myGNC Rewards/myGNC PRO Access member?
    • Wow, you’re a generous person! At this time, your points are yours and only yours. To have and to hold. From this day forward. Actually, for 12 months on a rolling basis in your account. Translated: If you aren’t active and we don’t see you for 12 months, your Rewards Points will expire. Points are not transferable and may not be combined among members.
  • Is the Gold Card program completely gone?
    • Yes! It was a good run, but after talking to our customers, we learned that having a free membership program, and one new low price, were the ways to go. You talked, we listened!
  • I can’t find my card. How do I get a replacement?
    • Don’t worry about it. We’ve gone virtual, so you don’t need a replacement card. After all, who wants to carry around plastic cards and key fobs anymore? When you visit your store or enroll online at myGNCRewards.com simply provide a few key details about yourself: your email address and phone number. We’ll make sure you get Rewards Points for your purchases. Less to carry around and another plastic tree lives to see tomorrow!
  • I travel for work, so I frequently shop at GNC.com and other stores throughout the country. Will I get Rewards Points for those purchases?
    • Yes, absolutely. You can earn Rewards Points on nearly all of your purchases made at any GNC store in the U.S, or at GNC.com.
  • Can I use my Cash Back Reward at GNC.com?
    • As of right now, no. Your Cash Back Rewards are valid only at GNC physical locations. But this may change so stay tuned!
  • I’m not receiving myGNC Rewards/myGNC PRO Access emails. How can I fix this?
    • Please call Customer Service at 1.888.462.2548. If you are a myGNC PRO Access member, please call the PRO Access Insider line at 1-866-214-2469.
  • I’m receiving too many GNC emails. How can I fix this?
    • In each email, look for the “unsubscribe” link at the bottom. Click that link. It will take you to a page where you can tell us that you want fewer emails or to fully opt out of promotional emails. Heads up, though: even if you unsubscribe from promotional emails, you will still get operational emails related to myGNC Rewards/myGNC PRO Access, such as your monthly statement, cash-back reward notifications (come on, these are the fun ones!) and any account change notifications.